Evaluate calls, chats, and emails with AI-driven rubrics. Get consistent, evidence-based quality scores in seconds.
AI evaluates against detailed rubrics with 1–5 scale precision across every criteria.
Calls, chats, and emails — each with tailored rubrics and scoring sections.
Every score is backed by direct quotes from the interaction transcript.
Compliance violations are automatically flagged and scores capped accordingly.
Supervisors can adjust any score with documented justification and audit trail.
Upload entire folders and process multiple files concurrently with real-time progress.
Drop your file or select a folder of recordings and transcripts.
Audio files are automatically converted to text via Whisper AI.
Claude AI scores each interaction against detailed QA rubrics.
Get a detailed scorecard with evidence quotes and override options.